Mbi8 Privacy Policy — Protecting Our Users' Data
At mbi8, user privacy is a priority. This policy clearly outlines what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
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1. Information We Collect
When you use the mbi8 platform, we collect several categories of information to ensure our services function properly, remain secure, and stay relevant to you.
Account Information
During registration, we collect your full name, email address, phone number and a hashed password. This information is used to verify your identity and grant access to your mbi8 account. You can update these details at any time through your account settings.
Device and Browser Information
We automatically record technical information when you browse the platform, including device type, operating system, browser version, IP address, and time zone. This data helps us identify technical issues, prevent unauthorised access, and optimise the display for your device.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect the account holder's name along with the bank account or e-wallet number used. mbi8 does not store credit card numbers or sensitive payment details directly on our servers — all transactions are processed through secure payment channels that comply with current security standards.
Usage Data
We record platform usage activity such as games played, session duration, betting history, and interactions with platform features. This data is used solely to improve the user experience and detect any suspicious usage patterns.
2. Purpose of Data Use
All information we collect is used for legitimate purposes and is limited strictly to what is needed to operate the mbi8 platform. The primary purposes for using your data are as follows:
- Creating, verifying and managing user accounts securely.
- Processing MYR deposits and withdrawals accurately and promptly.
- Detecting and preventing fraud, money laundering and unauthorised access.
- Sending important account-related notifications via email or the platform.
- Improving performance and user experience based on usage patterns.
- Complying with legal requirements and regulations applicable to the platform's operations.
Mbi8 does not use user data for third-party advertising purposes or sell it to any external entity without your explicit consent.
3. Cookies and Activity Tracking
The mbi8 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies: Stores your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your language and display preferences so you do not have to reconfigure them each time you return to the platform.
- Security Cookies: Helps us identify and prevent fraudulent activity and unauthorised access to your account.
- Analytics Cookies: Collecting aggregated and anonymised information on how users interact with the platform for improvement purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the mbi8 platform and your login experience.
4. Data Storage, Security and Sharing
Data Retention
Mbi8 user data is stored on secure servers with strict access controls. We retain your personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Inactive accounts may be subject to different data retention policies.
Security Measures
Mbi8 implements a range of technical and organisational measures to protect your data, including encryption of data in transit and at rest, role-based access controls and continuous system monitoring. User passwords are stored in hashed form using a secure algorithm and cannot be decrypted by anyone, including our own team.
Third-Party Sharing
Mbi8 does not sell or rent users' personal data to third parties. We may share necessary information with approved payment processors to facilitate transactions in MYR, or with relevant authorities when required by law. All third parties involved are bound by strict confidentiality agreements.
5. User Rights and How to Contact Us
Access Rights
You have the right to request a copy of the personal data we hold about you at any time. This request can be submitted through customer support after logging in to your mbi8 account. We will process such requests within a reasonable timeframe.
Right to Correction
If you believe the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your name and phone number can be updated directly through your account settings. For changes that require identity verification, please contact our customer support team.
Right to Deletion
You may request the deletion of your account and personal data. Deletion requests will be processed subject to applicable data retention legal requirements — for example, financial transaction records may need to be retained for a specified period as required by law.
Changes to This Policy
Mbi8 reserves the right to update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Any material changes will be communicated via the platform or your registered email. Continued use of the platform after any changes constitutes your acceptance of the latest version of this policy.
Contact Us
For any enquiries, requests or complaints relating to your data privacy at mbi8, please reach our team at: [email protected] or through in-platform customer support after log in to your account. For general enquiries, also check the FAQ which contains answers to frequently asked privacy questions.
Confidence starts with transparency
We believe informed users are confident users. Check our FAQ for further clarification, or create an account to start using the mbi8 platform with complete peace of mind.